FAQ

Orders & Payment

How do I place an order?

Browse the shop, add items to your bag, and check out securely. You will receive an order confirmation by email once payment clears.

What payment methods do you accept?

We accept major credit and debit cards as well as selected alternative payment methods shown at checkout. All payments are processed through encrypted third-party gateways.

Can I change or cancel my order?

Yes — orders can be cancelled free of charge within 24 hours of purchase, provided they have not shipped. Contact us as soon as possible.

Shipping

Do you ship worldwide?

Yes. Shipping is free and tracked on all orders. Typical transit is 5–15 business days after dispatch (7–12 days for the US, UK, EU, and Australia).

When will my order ship?

Every bag is inspected before dispatch. Dispatch usually takes 1–5 business days, and you will receive a tracking number as soon as it ships.

Will I pay customs duties?

No. We ship with full customs coverage: if a package is held or seized in transit, we reship at our cost. You are never asked to pay extra at delivery.

Returns & Warranty

What is your return window?

30 days from delivery. Items must be unused and in original condition. See Returns & Refunds for the step-by-step process.

Is there a warranty?

Yes — every order includes coverage for manufacturing defects. If something goes wrong, contact us with photos and we will repair, replace, or refund.

How do you describe condition?

Each bag is inspected before dispatch and described accurately on the product page. What you see in the photos is the actual item you receive.

Contact

Still need help? Email mankji2021@gmail.com or message us on WhatsApp or Telegram from the chat shortcuts on any page — we usually reply within a few hours.