Shipping & Delivery
Every order ships free, fully tracked, and with complete customs coverage. Here is exactly how your bag gets from our warehouse to your door.
1. Dispatch & Quality Check
Before anything ships, your bag goes through a final inspection: stitching, hardware, lining, and smell-proof packaging. Dispatch typically takes 1–5 business days after payment clears.
2. Delivery Times
- USA, UK, EU, Australia: 7–12 business days after dispatch
- Rest of world: 10–15 business days
A tracking number is emailed to you as soon as your parcel is on its way, and you can follow it any time on our Order Tracking page.
3. 100% Customs Pass Guarantee
You carry zero risk at the border. Every parcel is routed through customs-safe lines, and if a package is ever held, seized, or lost in transit, we reship a replacement free of charge — no questions, no forms.
4. Packaging
Bags travel in protective, discreet packaging with dust bags and inserts, so they arrive in the condition you saw in the photos.
Returns
Changed your mind? You have 30 days from delivery to send it back for a full refund — see Returns & Refunds for the simple 3-step process.
Warranty
Every order includes coverage for manufacturing defects. If a fault appears, contact us with photos within the coverage period and we will repair, replace, or refund.
Questions? Use Contact Us or the chat shortcuts on any page — we usually reply within a few hours.
